Golden Goose

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Return Policy

RETURN & EXCHANGE

IF I RECEIVE AN ORDER I'M NOT HAPPY WITH,HOW CAN I RETURN IT?
Our website cannot give a partial refund for non-quality problems such as:
The product does not look like the ones in your picture.
The product is not what I'd imagine it to be.
I am not satisfied with this product.
In 7 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, besides the shipping fees, we will also deduct a certain amount of handling fee based on your order total amount(its deducted by the bank) and give you a partial refund.

IF I RECEIVE AN ORDER I'M NOT HAPPY WITH,HOW CAN I EXCHANGE IT?
Non-quality Problems 
In 7 days (from the date products were received), if you find the products you choose are not satisfying you in terms of size, it can be returned and replaced under the following condition. You need to send back to us the products in original package (you will pay the shipping fees). The products should have not been used (except tryout). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you. The shipping fees for the replaced products that we ship to you should also be charged of you. Before sending the items for replacement, please transfer,the supplymentary shipping cost for turning back the replaced items from us first. As soon as the payment completed, will we replace the items sent from you.

Quality Problems
In 7 days (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and replaced. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you. (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.).

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND FOR MY RETURN?
We process all returns within 1 to 2 weeks from the date we receive your return. On average, it takes about 2 to 3 weeks from the date you mail your return before the refund is posted in your account.